Thumbnail or Shorts Generation Failed

Nội dung này hiện chưa có sẵn bằng ngôn ngữ của bạn.

Problem

Thumbnail generation, Score & Fix, or Shorts / Promos / Clips generation fails or never returns results.

Common causes:

Insufficient AI Credits or missing payment method when the estimator requires it.
Source project still processing or missing usable media.
Transient AI job failure.

Confirm the project is fully imported and playable in Studio.
Check credits on Settings → Plan — AI Credits — and complete any payment-method prompt shown in the generate UI.
Retry generation with fewer options (for Shorts: lower clip count; for thumbnails: simpler style) if the first attempt timed out.
For Shorts modes, re-read Promos vs Shorts vs Clips and start again from Generate AI Shorts.
If failures persist with credits available, contact Support with the project and feature (Thumbnail vs Shorts).